IT Support Engineer

APIC, Ultimo

May 2022 To Current

Roles and Responsibilities

➜ Provided phone and email troubleshooting support to all internal and external users to resolve issues and technical requests (including PC, peripherals, mobile devices, and system software issues) in a timely manner. ➜ Troubleshot Windows 10/11 issues like Blue Screen of Death, Poor Performance, internet connection, Driver update, and more. ➜ Assisted in installation of Windows, Mac OS, Office 365, and installation as well as renewal of antivirus. ➜ Assisted and troubleshooted network problems (IP Addressing, Cabling, metered connection), system issues, Operating system update and upgrade. ➜ Performed basic administration tasks (User creation, password reset, enable/disable account and restore deleted account linked with email account). ➜ Implemented user’s onboarding and offboarding task in Office365 and assigning Microsoft Software License to staffs. ➜ Assisted in providing files and folder through SharePoint/Server Group Policy with appropriate permission and mapping network path for the folders to make it accessible as well as providing OneDrive access to staffs as per requirement. ➜ Ensured customer satisfaction through efficient call handling and communication. ➜ Set up backup for files and folders (Schedule date, time, and frequency) as well as worked on RAID technology (1,5 and 10). ➜ Monitored Windows 10 performance through Task Manager such as CPU, Disks, Memory performance. ➜ Configured Outlook for new staffs, adding second email, Outlook data backup, signature, Auto-reply message setup, redirecting emails in specific folders, bulk emails as well as troubleshooting application issues.

Head Chef

Six Ain't Seven, Sydney

Jun 2018 To Sep 2021

Roles and Responsibilities

➜ Ultimately responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines. ➜ Managed and worked closely with other Chefs. ➜ Created menu items, recipes, and developed dishes ensuring variety and quality. ➜ Determined food inventory needs, stocking, ordering, and pricing. ➜ Listened and implemented customer feedback.

Technical Skills

➜ Windows 10/11: BSOD, Update/Upgrade, performance monitor, Driver update, RDP ➜ Windows Server 2016 and 2019: ADDS, DNS, DHCP, Group Policy, Print Server. ➜ Office 365 Administration: Azure Directory, Exchange Mail, Teams, MFA, SharePoint, Personal/Company folders. ➜ Windows server deployment, configuration, and administration. ➜ Computer networks, routing protocols (RIP, OSPF) and switching, IP addressing, NAT, VLANs. ➜ Freshdesk ticketing System. ➜ General knowledge of virtualization (VMware (ESXI), Hyper-V). ➜ Understanding of Network Monitoring Tools such as Wireshark. ➜ Remote support (Team Viewer, Remote Desktop Connection, MS Teams). ➜ Microsoft 365 Applications (Exchange, Azure AD, Teams, Outlook). ➜ Hardware: Replacing screen, Keyboard, mouse, HDD/SSD, motherboard, attachment of RAM.

Soft Skills

➜ Effective communication and verbal skills. ➜ Attention to detail, time management and customer service skills. ➜ Teamwork, collaboration, and adaption skills. ➜ Always eager to learn and broaden knowledge. ➜ Maintain up to date documentation of software application, hardware, system, and environment. ➜ Ability to prioritize and plan workload to meet deadlines. ➜ Analytical and problem-solving skills. ➜ Multilingual: English, Nepali and Hindi. ➜ Australian Driving License.